FAQ'S
Here you can find answers to some of our frequently asked questions. If you can't find an answer, or simply need more details, please check out this page.
Volunteering
Q: How do I start volunteering?
A: Simply sign up through our website and choose how you'd like to participate — card writing, events, or courses. You'll receive a Welcome Packet with everything you need.
Q: How do I log my volunteer hours?
A: Use the Volunteer Hours Log Template provided in the New Volunteers Packet. At the end of an academy program, you will automatically receive the hours.
Internship Hours
Q: How many hours do internships count for?
A: Internships range from 15-50 hours depending on the track. Hours include training, discussions, writing, etc.
Q: Can I earn a certificate?
A: Yes! All interns receive a certificate upon completion. Honors interns receive an enhanced version.
Academy Structure
Q: What is the Kindness Academy?
A: It's our learning space for growing skills in leadership, empathy, and service. Courses are self-paced and support your growth as a volunteer or intern.
Q: Do I need to complete all the courses?
A: No, you can complete as many or as little as you'd like. Internships require specific modules. You can complete any courses without being an intern though. Make sure to check the document you received when you started your program to make sure you're completing the right courses.
Q: How do I submit my assignments or reflections?
A: Instructions are provided in each course. Every course has a 10 question quiz at the end. Some modules will have you make a discussion post in our server.
Q: Can I use AI tools for assignments?
A: Yes — for support, not substitution. Please review our AI Use Policy for full details.
Letters of Recommendation
Q: Can I request a letter of recommendation?
A: Yes — interns who complete their track with engagement and integrity may request one from our leadership team. Volunteers may request a letter of recommendation after 25 hours of service, or completing an internship. Fill out the form here.
Card Delivery Process
Q: Where do the cards go?
A: Cards are sent to individuals and organizations in need of encouragement — including hospitals, shelters, seniors, and more.
Q: Can I mail cards from home?
A: Yes! We'll provide instructions during onboarding for how to submit them either digitally or by mail.
Have a question that’s not answered here? Reach out through our Support & Feedback page —
we’re happy to help!
Certificates
Q: What certificates can I earn?
A: You can earn certificates for completing a certain number of training courses, reaching certain numbers of volunteer hours, and children can earn a Kids Certificate. You will also earn a certificate for compelteing internships, with/without honors. You can request a certificate here.